Refund & Returns Policy

Last Updated: 15 May 2026

At Pius Solution Inc, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Products may be eligible for return within 30 days of delivery if:

  • The product arrives damaged or defective
  • The wrong item was received
  • The item is unused and in original condition
  • Original packaging and accessories are included

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products caused by customer misuse
  • Products without original packaging
  • Clearance or final sale items
  • Customized or special-order products

3. Return Request Process

To request a return:

  1. Contact our support team at info@piussolutioninc.store
  2. Include your order number and reason for return
  3. Our team will review your request and provide return instructions if approved

Unauthorized returns may not be accepted.

4. Refund Process

After the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refund processing times may vary depending on the payment provider or bank
  • Original shipping fees are generally non-refundable unless the error was caused by us

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and provide photos of the product and packaging.

We will work to resolve the issue through a replacement, exchange, or refund where applicable.

6. Exchanges

Eligible products may be exchanged depending on product availability.

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The wrong product was shipped
  • The product arrived damaged
  • The item was defective upon arrival

8. Chargebacks & Payment Disputes

Customers are encouraged to contact us before initiating payment disputes or chargebacks. We are committed to resolving issues fairly and efficiently.

Fraudulent chargebacks may be challenged when necessary.

9. Contact Us

Pius Solution Inc
132 Maple Row Blvd
Hendersonville, TN 37075
USA

Email: info@piussolutioninc.store
Phone: +1 (615) 429-3029

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